Returns, Refunds and Exchanges - Our Policies
At The Outpost Stationery, we want you to love your tools for creativity, exploration, and invention. Whether you're jotting down your next big idea or sketching out a journey, we’re here to help you find the perfect fit.
That’s wy we stand by our selection—but if something isn’t quite right, we’ll make it right.
Our Return Policy
Items purchased through our website can be returned within 30 days of purchase for a full refund, as long as they are unused, unopened, and in their original packaging. If you need to start a return, just email us at support@outpost.ink with:
✅ Your order number
✅ A brief reason for the return
✅ Photos (if applicable)
We’ll get back to you as soon as we can!
Exchange Policy
If you’d like to exchange an item for a different one, follow the same return process and place a new order for the replacement. This ensures you get the item you want as quickly as possible. Once we receive the return and accept it, we will refund you for the original purchase.
Specialty Items
If a specialty item (e.g. a fountain or rollerball pen) item arrives with a manufacturing defect, please check the manufacturer’s warranty for repair or replacement options. Once a fountain pen has been inked, it’s no longer eligible for a return—so if you’re unsure about a pen, test it with water first or reach out for guidance.
Some specialty items, like brass and leather goods can develop a natural patina over time. Because of this, these items can only be returned if they remain sealed in their original packaging.
We have some non-returnable items. Please keep this in mind as we don't provide refunds for non-returnable items.
The following items cannot be returned:
- Any used item
- Any opened item that came in factory packaging
- Sale or clearance items
- Opened inks refills or tapes
- Inked fountain pens
Refunds are typically processed within 5-7 business days after we receive and inspect the item. You will receive an email confirmation once your refund has been issued. Please note that it may take additional time for your bank or payment provider to reflect the refund in your account.
Faulty or Incorrect Items? We’ve Got You!
If we made a mistake or your item arrived damaged, let us know right away. We’ll cover return shipping and get a replacement or refund sorted out for you.
For returns due to personal preference, you’ll be responsible for shipping costs. And while we pack every order with care, The Outpost is not responsible for lost or stolen packages once they’ve been handed off to the carrier.
If returning an item, we strongly recommend using a trackable shipping method. If the return is lost in transit, we won’t be able to process a refund.
All returns are subject to our review. Items that have been used, modified, or returned in questionable condition may not be eligible for a refund.
Partial Refunds: If an item is returned in a condition that prevents us from reselling it as new (e.g., damaged packaging but unused product), we may offer a partial refund at our discretion.
Customers outside the U.S. are responsible for international return shipping costs. We are unable to refund original shipping charges for international orders. If you have questions about an international return, email us at support@outpost.ink before sending it back.
To ensure your return arrives safely, please pack it securely in the original box (or similar protective packaging). If the item arrives damaged due to poor packaging, we may not be able to process your refund.
We’re here to help with return questions, product care, or just to chat about what stationery you’re loving right now. Email us anytime at support@outpost.ink or message us on Instagram.
Thanks for being part of The Outpost—we can’t wait to see what you create!